Refund and Returns Policy

At Flavofit, we strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be circumstances where a return or refund is necessary. Please review our Returns and Refund Policy outlined below:

1. No Return and Refund Policy:

   a. No Returns: We do not accept returns for any products purchased through our website, except in cases where the product received is damaged or defective.

   b. No Refunds: We do not offer refunds for any products purchased through our website, except in cases where the product received is damaged or defective.

2. Damaged or Defective Products:

   a. Notification: If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. You can contact us at support@flavofit.com with details of the issue, including your order number, photographs, and video of the unboxing of the damaged or defective product.

   b. Replacement or Refund: Upon verification of the issue, we will either replace the damaged or defective product with a new one at no additional cost or provide a refund for the purchase price of the product.

3. Non-Returnable and Non-Refundable Items:

   a. Perishable Goods: Due to the nature of our products, we do not accept returns or offer refunds for perishable goods, such as food items.

4. Shipping Costs:

   a. Return Shipping: If a return is authorized for a damaged or defective product, we will provide a prepaid shipping label for the return. Please ensure that the product is securely packaged to prevent any further damage during transit.

   b. Refund Processing: Refunds for damaged or defective products will include the original shipping charges paid by the customer, if any. However, any expedited shipping costs will not be refunded.

5. Cancellation Policy:

   a. Cancellation Before Dispatch: You can cancel your order before it has been dispatched at no cost. No cancellation fee will apply in this case.

   b. Cancellation After Dispatch / RTO (Return to Origin): If you cancel the order after it has been dispatched or refuse to accept delivery, a cancellation fee of ₹50 will be charged. This fee will be deducted from any prepaid amount.

6. Partial COD Payments:

   a. Prepaid Forfeiture: For orders placed with a partial Cash on Delivery (COD) payment option, if the COD portion is not fulfilled by the customer upon delivery, the prepaid amount will be forfeited, and no refund will be issued.

7. Contact Us:

   If you have any questions or concerns about our Returns and Refund Policy, please contact us at support@flavofit.in. Our customer service team is available to assist you and address any issues you may encounter with your order.

By purchasing through our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of our Returns and Refund Policy.